Digital Heat Inc.
#1 Maker of precision designed eyelid heaters
Q: Is this device cleared by the FDA?
A: YES! The Heated Eye Pad has been cleared for over-the-counter use.
Q: What are the indications for use?
A: The Heated Eye Pad ophthalmic warmer is a powered heating pad for the application of localized heat therapy. Use for treatment when the current medical community recommends the application of a warm compress to the eyelids. Such applications would include Meibomian Gland Dysfunction (MGD), Dry Eye, Blepharitis, Stye, or Chalazia.
Q: How does your product differ from a gel pack I would put in the microwave, or a wet warm compress?
A: There are multiple differences. The other solutions have 4 flaws from our perspective;
1) They are either too hot or too cold.
2) They don't stay at a constant temperature over time, and
3) They do not concentrate the warmth on the eyelid, they heat the entire eye socket and surrounding area.
4) They are a hassle because of flaws 1-3, so people do not warm their eyelids the proper amount of times for the proper amount of minutes.
Q: What does the Heated Eye Mask do?
A: The Heated Eye Mask warms the meibomian glands inside your eyelids to ideally decrease the viscosity of your tears.
Q: How do I use the Heated Eye Mask?
A: You will wear the Heated Eye Mask for the number of minutes prescribed by your doctor per session. You will use the Heated Eye Mask as frequently as your doctor prescribes.
Q: What is the temperature of the heater?
A: Your eyelid will heat up to approximately 40° C, or 104° F, and that is plenty. Please note, while your body core temperature is normally 37° C (98.6° F), your normal head skin temperature is approximately 34.5° C, or 94.1° F.
Q: Can I wear the Heated Eye Mask for relaxation?
A: Yes. Users do wear the Heated Eye Mask for relaxation.
Q: Can I wash the Heated Eye Mask?
A: Yes. The Heated Eye Mask is designed for wet cleaning. We recommend an alcohol rub for improved sterility.
Q: What if I don’t feel the Heated Eye Mask is hot enough?
A: If the Heated Eye Mask is warmer than the temperature of your skin, it is properly working. If it is cooler than the temperature of your skin, please send the product back to us. We will replace it with a properly working mask.
Q: What if the Heated Eye Mask feels too hot for me?
A: Please send the Heated Eye Mask back to us. We will replace it with a properly working mask.
Q: Don’t I need to use wet heat?
A: No. The meibomian glands that benefit from elevated temperature are located inside your eyelids. The heat will reach the glands. Water from a wet warm compress does not go through your skin to the glands, but rather the heat from the wet warm compress goes through your skin. We encourage you to wet, wash, and clean the eyelid margins per your doctors instructions AFTER warming the meibomian glands.
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